LoyaltyValet

Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your information.

Effective Date: August 16th, 2025

LoyaltyValet Inc. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information of our users in Ontario, Canada and beyond. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

1. Information We Collect

We may collect the following types of information:

a) Personal Information (Customers & Businesses):

  • Name, email address, and account login details.
  • Business account details provided when registering through our website.
  • Contact information you choose to share with us.

b) Usage Data:

  • App interactions (e.g., scanning QR codes, checking in at participating businesses).
  • Transaction history (points earned, redeemed rewards, referrals).
  • Device information (operating system, version, app crashes, performance data).

c) Location Data (Optional):

  • With your permission, approximate location to help discover nearby businesses.

2. How We Use Your Information

We use collected information to:

  • Provide and maintain the LoyaltyValet service.
  • Track and process loyalty rewards, promotions, and referrals.
  • Improve app functionality, user experience, and security.
  • Communicate with you about updates, offers, and support requests.
  • Comply with applicable laws and regulatory requirements.

We do not sell or rent personal information to third parties.

3. Sharing of Information

We may share your information in the following cases:

  • With Businesses You Interact With: When you scan a QR code or redeem rewards, relevant transaction details are shared with the participating business.
  • With Service Providers: Trusted third parties who help us operate the app (e.g., cloud hosting, analytics).
  • For Legal Reasons: If required by law, regulation, or legal process.

4. Data Security

We use industry-standard safeguards (encryption, secure servers, limited access) to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

  • Customer data is retained as long as your account is active or as required by law.
  • You may request account deletion at any time, which will remove your personal information, subject to legal obligations.

6. Your Rights

Under PIPEDA and Ontario privacy regulations, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Withdraw consent for data collection (may limit use of the app).
  • Request deletion of your account and related information.

To exercise these rights, contact us at privacy@loyaltyvalet.com.

7. Children's Privacy

LoyaltyValet is not intended for users under 13. We do not knowingly collect information from children. If we learn a child has provided us with personal information, we will delete it.

8. International Users

Our services are primarily intended for users in Canada. If you access the app from outside Canada, your information may be processed and stored in Canada.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new "Effective Date." Continued use of LoyaltyValet after changes indicates acceptance.

10. Contact Us

If you have any questions or concerns, please contact us at:

📩 info@loyaltyvalet.com

📍 Toronto, Ontario, Canada